Proterra Group Privacy Policy

Introduction


This Privacy Policy outlines Proterra Group (“we”, “our”, or “the Company”) practices in relation to information collected from users who access our website at https://www.proterragroup.com.au (“Site”), or who otherwise share personal information with us (collectively, “Users”).


We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

Grounds for data collection 


The processing of your personal information — meaning any information that may reasonably identify you (“Personal Information”) — is necessary for us to:

  • perform our contractual obligations and provide you with our services,
  • protect our legitimate business interests, and
  • comply with our legal and regulatory obligations.


By using the Site, you consent to the collection, storage, use, disclosure and other handling of your Personal Information as described in this Privacy Policy.

We encourage all Users to read this Policy carefully and use it to make informed decisions.

What information we collect


We collect two main types of information from Users — Non-personal Information and Personal Information.


Non-personal Information includes data that does not identify you and cannot be used to determine your identity. This may include technical details transmitted by your device such as browser type, operating system, language preference, access time, referring URLs and general usage patterns (for example, pages viewed or clicks made). This information helps us improve the functionality and user experience of our Site.


Personal Information is data that identifies an individual or can reasonably identify them. This may include:

  • Contact details such as your name, email address, phone number, and postal address;
  • Device information including IP address, geolocation data and unique device identifiers; and
  • Any other details you voluntarily provide when contacting us or using our services.

How we receive information about you


We may receive Personal Information from various sources, including:

  • Information you provide voluntarily when you contact us, complete a form or register on our Site;
  • Information collected automatically through your use of the Site; and
  • Information obtained from third-party providers, such as analytics or service partners.

How we use information


We do not rent, sell or share Users’ Personal Information with unrelated third parties, except as described in this Privacy Policy.


We may use your information for the following purposes:

  • To communicate with you, including responding to enquiries, providing updates or notices, and offering customer support;
  • To improve and personalise your experience on our Site and deliver relevant content;
  • To conduct analytics and research to enhance our services and website functionality;
  • To provide marketing or promotional materials that we believe may be of interest to you (you may opt out at any time); and
  • To comply with legal obligations, resolve disputes and enforce our agreements.


We may also share Personal Information with our subsidiaries, affiliated companies and trusted service providers who assist us in operating our Site or delivering our services. These parties are only authorised to use the information for the purpose for which it was shared and must protect it in accordance with this Policy.

  1. In certain circumstances, we may disclose information if we believe in good faith that such disclosure is reasonably necessary to:
  2. comply with applicable laws, regulations or legal processes;
  3. enforce our policies or investigate potential violations;
  4. detect or prevent fraud, security issues or other wrongdoing;
  5. protect our rights, property or safety, or that of others; or
  6. cooperate with law enforcement or regulatory authorities.

User Rights


You have the right to:

  • Request confirmation of whether we hold Personal Information about you;
  • Access, review and obtain a copy of the Personal Information you have provided;
  • Request correction or deletion of your Personal Information;
  • Object to, or request restriction of, the processing of your data; and
  • Lodge a complaint with a supervisory authority if you believe your privacy rights have been infringed.


These rights are subject to applicable laws and our legitimate business and legal obligations. To exercise any of these rights, please contact our Data Protection Officer using the details provided below.

Retention


We retain Personal Information for as long as necessary to provide our services, meet legal obligations, resolve disputes and enforce our agreements. Retention periods are determined based on the type of information collected and the purpose for which it was obtained.


When information is no longer required, we take reasonable steps to delete, destroy or de-identify it securely.

Cookies


We and our trusted partners use cookies and similar technologies when you visit our Site or access our services.


Cookies are small text files stored on your device that help improve your browsing experience by remembering preferences and enabling certain features. They also help us analyse Site performance and tailor advertisements to your interests.


Our Site uses session cookies (temporary), persistent cookies (stored for repeat visits), and third-party cookies (used by analytics and advertising partners). You can disable cookies through your browser settings, but some parts of the Site may not function properly as a result.


We use Google Analytics to collect aggregated data about Site usage. Google’s collection and use of this information is governed by its Privacy Policy.

Third party collection of information


This Privacy Policy only applies to information collected by us. If you follow links or disclose information to other websites or services, their privacy practices will apply. We encourage you to read the privacy policies of any third parties you interact with.

How do we safeguard your information?


We take the security of your Personal Information seriously. We use industry-standard security measures designed to prevent unauthorised access, use or disclosure of your data.

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot be held responsible for unauthorised access that is beyond our control.

Transfer of data outside Australia 


Some of our service providers or partners may be located overseas. In these cases, we take reasonable steps to ensure that any transferred data is handled in a way that provides comparable privacy protection to that required under Australian law.

Advertising and Marketing


We may use third-party advertising technology to show relevant ads to you when you visit our Site. These technologies may use information about your Site activity to tailor advertisements.


You may opt out of many third-party advertising networks via the Network Advertising Initiative or Digital Advertising Alliance.


We may also use your contact details to send you marketing materials about our services. You can unsubscribe from marketing communications at any time, though we may still send important service or administrative notices.

Corporate transaction


If Proterra Group is involved in a merger, acquisition, or sale of assets, your Personal Information may be transferred as part of that transaction. Any new entity will be bound by the same obligations described in this Privacy Policy.

Minors


Our Site and services are not directed to children. We do not knowingly collect Personal Information from individuals under the age of 16. If you believe a minor has provided us with their details, please contact us so that we can remove the information promptly.

Updates to this Privacy Policy


We may update or amend this Privacy Policy from time to time. Any changes will take effect immediately upon posting the revised version on our Site. The date of the most recent update will appear at the top of this page. Your continued use of the Site indicates your acceptance of the updated Policy.

How to contact us


If you have any questions or concerns about this Privacy Policy, or the way we handle your Personal Information, please contact us at:

Proterra Group Pty Ltd


Last modified 8 October 2025